Wellbeing Services’ Protocol

  1. The Wellbeing Services abides by professional codes of conduct and ethics, and applicable laws and statutes of Singapore and the University’s prevailing policies and regulations.
  2. Professional counselling and consultation are carried out in a private and confidential setting. However, limits to confidentiality may apply if there is reasonable assessment of risk to person or property, or possible criminal liability.
  3. The Wellbeing Services does not disclose or discuss information about a student with an external party, with the following exceptions:
    • There is reasonable assessment of risk to person or property;
    • There is possible liability of a civil and/or criminal offence if the information is not disclosed;
    • The information is needed to manage a critical incident (e.g. hospitalisation or missing person);
    • The information is needed by relevant University or national authorities to aid an official investigation or inquiry.
  4. The Wellbeing Services provides counselling to consenting students, and is not in the position to do the following:
    • Mandating a student to receive counselling, or making contact with a student to receive counselling without his/ her informed consent;
    • Disciplining a student with behavioural or conduct issues as this may contravene the therapeutic role of the Counsellor;
    • Supporting a student’s application, appeal or cause (e.g. housing or employment-related matters);
    • Providing academic support to students in their project, assignment or research;
    • Participating in an inquiry, investigation or disciplinary hearing as this may pose a possible conflict of interest, with the exception that there is a legal obligation to do so;
    • Intervening in a potentially risky situation where acts of aggression or violence may inflict bodily harm. Law enforcement agencies will be deemed more appropriate.
  5. The Wellbeing Services regards all manual and electronic versions of student’s visits, records, case files and notes, and statistical data as restricted and confidential materials.
  6. The Wellbeing Services reserves the right to refuse its services to any person who is physically or verbally abusive or poses a safety risk to its Counsellors.
  7. SUTD Counsellors shall explain the limits to confidentiality to students receiving counselling upon the first meeting. An agreement to these limits shall be obtained from the students before the counselling session proceeds.
  8. SUTD Counsellors may exercise the ‘Duty to Warn’ the relevant members of the community or the student’s next-of kin if the student presents at-risk behaviour during the counselling session or meeting.
  9. SUTD Counsellors may refer a student to other professional resources, including community resources, if the student’s issue or condition is not within the expertise of its counselling team or scope of professional counselling.