Programme outline
Learning objectives and structure
By the end of this course, participants should be able to / can expect to:
- Understand Artificial Intelligence (AI)’s Role in the Food & Beverage (F&B) Ecosystem – Gain insights into how AI is transforming operations, enhancing efficiency, and driving international expansion.
- Optimise Supply Chain & Operations with AI – Learn how AI-powered analytics and automation can improve inventory management, demand forecasting, and cost efficiency.
- Enhance Customer Experience through AI Personalisation – Explore how AI-driven recommendations, chatbots, and automated services can improve engagement and loyalty.
- Leverage Data Analytics for Smarter Decision-Making – Understand how AI can analyse customer behavior, sales trends, and market dynamics to enable strategic business decisions.
- Identify Revenue Growth Opportunities with AI – Learn how AI-powered innovations create new business models, optimize pricing strategies, and drive digital transformation in F&B.
- Develop a Strategic Roadmap for AI Implementation – Leave with actionable strategies to integrate AI into your organisation’s operations, ensuring sustainable growth and competitive advantage.
Day 1
- Smart F&B Ecosystem for Internationalisation and Productivity (Framework, case studies) (Instructor: Andrew Chin)
- Guest Speaker from Haidilao: Managing global F&B business with AI & emerging technologies
- Smart F&B Ecosystem: Business Model Innovations (Instructor: Andrew Chin)
- Guest Speaker from Yum China (KFC): Leveraging on AI & Digital Technologies to build a smart F&B Business Ecosystem
- Hand-on Workshop on AI Strategy
Assessment
- Class participation (active & constructive contributions to lectures and class discussions)
- In-class assignment (hands-on workshop on AI strategy)