Programme outline

Learning objectives

By the end of the course, participants will:

• learn to apply the Workplace Hierarchy of Needs and 3Cs (Customers, Community & Culture) framework to assess your own workplace strategies;
• identify where artificial intelligence (AI) can enhance engagement, community, and culture;
• be able to use basic AI tools (no-code, GenAI apps) to create practical workplace solutions;
• design and present a simple AI-powered employee journey; and
• leave with an action plan for immediate workplace transformation.

Day 1

• Welcome & Setting the Stage
  • Introductions and learning goals.
  • Why workplaces matter more than ever in the hybrid/AI era.
  • Quick participant poll: “What’s your #1 workplace challenge today?”
• Session 1 – Workplace Foundations & Frameworks
  • The Workplace Hierarchy of Needs: From health & safety → capacity → operations → experience → purpose.
  • The 3Cs Framework: Community, Culture, Customer (how workplaces enable all three).
  • Case examples: Industry’s best practices.
  • Mini-exercise: Participants map your current workplace against the hierarchy and 3Cs.
• Session 2 – AI as a Workplace Enabler
  • AI in the workplace today: automation, analytics, personalisation.
  • Mapping AI tools to workplace touchpoints:
    • Engagement (chatbots, surveys, nudges).
    • Community (sentiment analysis, inclusivity tools).
    • Culture (recognition, internal comms).
    • Hands-on demo:
      Trying different AI tools under Gen AI, Agentic AI, Integrators – CoPilot/ChatGPT/Claude/Gemini/Zapier
    • Group reflection: Possibilities of AI in the workplace.
• Session 3 – Designing AI-Powered Use Cases
  • Walkthrough: employee lifecycle, visitor touchpoints, challenges at work etc
  • Discuss and develop ideas on how AI can augment the various areas at workplace.
  • Sharing back: Teams design and AI-enhanced issue (e.g. new hire onboarding, visitor experience, productivity area)
• Session 4 – Hands-On AI Use Cases
  • Live builds (No-Code Tools) DIY examples: AI survey analyser (upload open-ended staff feedback → generate insights).
  • Build a simple AI chatbot or Avatar for workplace FAQs (using free/low-code tools).
  • Breakouts: participants experiment with prompts/tools to build your own mini-use cases.
  • Sharing back: 2–3 teams present prototypes.
• Session 5 – Strategy, ROI & Action Plan
  • Measuring the impact: linking AI initiatives to outcomes.
  • Key considerations: transparency, bias, privacy in workplace AI.
  • Action plan: Each participant writes 2–3 actions you can apply in your workplace.
  • Closing reflections and Q&A

Assessment

Hands-on sessions