Next Gen Dashboard
Course: Systems Design Studio
CPF’s Internal Dashboard project created by the Forecaster’s team, aimed to improve CPF’s enquiry forecasting and manpower allocation. The existing system relied on manual case closure targets and lacked accurate forecasting, leading to inefficiencies in resource management.
To address these issues, the project implemented an ARIMA time series forecasting and mathematical simulations. This automated case closure predictions and optimized workforce distribution. The dashboard provided real-time updates, statistically assigned case closure targets, and integrated forecasting with manpower planning, offering a comprehensive view of operations.
The project significantly improved forecasting accuracy, reduced manual workload, and enhanced operational efficiency. Supervisors gained valuable data-driven insights, leading to better workforce management. The final dashboard, now provides CPF with a smarter, more efficient approach to handling customer enquiries and resource allocation.
Team members: Ayu Permata, Chin Wei Ming, Faith Lim, Janice Yohana, Parigya Arya