Billing and payment modes
Fee Billing and Payment Modes
Students will receive their bills at the commencement of each term and payment is due 30 days from the commencement of term. An email notification will be sent to the student’s SUTD email account when the bill is ready. Students will be able to check their bills via the SUTD student portal.
Students are able to pay their bills via GIRO, DBS/POSB ATM, DBS/POSB internet banking and eNETS via the SUTD student portal.
Late Payment Penalties
Late payment fee of S$50.00 will be imposed on the student’s account and negative service indicator (NSI) will be activated for fees that remain outstanding more than 30 calendar days from due date. Upon NSI activated, student will not be able to access MyPortal to view exam results, print transcripts or enrol for modules.
Refund Policy
Students who apply for leave of absence or leave SUTD, either through withdrawal of their own accord or termination of candidature by SUTD, after two weeks from commencement of each term will be liable to pay fees for the entire term. Requests for refund will not be considered.
For billing related enquiries, please write to studentfinance@sutd.edu.sg or call +65 6303 6888.
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Frequently asked questions
Is there a fee imposed for the counselling session?
Counselling is available to SUTD undergraduates and graduates at no charge.
May I obtain a referral from the Wellbeing Services?
The Wellbeing Services does not provide referral to private or public hospital or clinic for medical diagnosis or treatment. Students are encouraged to seek medical care or assistance at any medical facility of their preference.
How do I utilise the counselling service?
Counselling by appointment is encouraged as the Counsellors may be engaged in a counselling session. You may email wellbeing@sutd.edu.sg and provide the dates and times that you are available to meet the Counsellor.
May I make a counselling appointment on behalf of a student?
The Wellbeing Services does not accept the booking of an appointment on behalf of another person due to privacy and ethical concerns. You may inform the person about the availability of counselling services and provide the person the Wellbeing Services’ email address (wellbeing@sutd.edu.sg) to make an appointment.
May I refer a student for counselling?
If you know of a student who is showing signs of distress, you may inform the person that SUTD provides professional counselling services in a private and confidential setting. You may encourage the person to make an appointment with the Counsellor directly and privately. As informed consent is important, counselling is usually consensual and a person’s decision to accept or decline the offer of help will be respected.
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