Agile Approach in HR Technology Implementation (IT Project Management)

Part of the ModularMaster in Digital HR programme

Agile is an approach that works by breaking technology projects into short, iterative cycles called “sprints”. At the core of Agile is the assumption that change happens when a project develops and takes form. Participants will master the Action Design Approach to managing technology projects. This will include skills in problem definition, design of iterations in technology projects, and managing improvements in future projects. They will also have hands-on practice with different types of digital platforms for managing Agile and also culture transformation. Finally, they will hone skills in project management which includes the 3 critical factors that are people, process, and communications in project management.

Plan your learning path

This course can be taken as a module on its own or as part of the Graduate Certificate in HR Analytics and Technology stack and participants will earn 12 subject credits which can also be used towards completing the ModularMaster in Digital HR.

Course Details

Course Dates 2023:
Registration closed.


Who Should Attend

  • SME Business Owners

  • HR Leaders

  • HR Business Partners

Programme Outline

Learning Objectives
  1. Hone skills on Action Design Approach and how to apply that to HR technology project management

  2. Learn how to develop system architecture using agile techniques

  3. Learn how to use Action Design Research (ADR) techniques used in software implementation. This includes learning how to use the Building, Intervention, Evaluation (BIE) cycle for software implementation

  4. Learn to develop design principles and iterations

  5. Learn documentation techniques needed for improvement in each project

  6. Understand why projects fail and how to manage the 3 critical factors that are people, process, and communication of project management

Day 1
  • Introduction to Agile and different methodologies in Agile
  • Scrum, Kanban, Extreme Programming
  • Introduction to the use of group map platform for discussion on business case
  • Other case studies on the use of Agile
Day 2
  • Introduction to the modern organisation and Action Design
  • The four-step process in ADR
  • Journey mapping using the ADR technique
  • Sharing from industry practitioners
Day 3
  • Introduction to Culture Change and SUTD Case Study
  • Introduction to Digital Brainstorming
  • Developing Specification Requirements
  • Introduction to the CATM platform for culture brainstorming
  • Hands-on practice with the CATM platform
Day 4
  • Introduction to the key elements of project management
  • Apply a systematic four-phase approach to plan and manage all types of projects
  • Manage the 3 critical factors: People, Process and Communication in project management
  • Presentation of a HR implementation project
Subject Credits

Upon completion and satisfying the requirements of passing this course, learners will be awarded 12 subject credits.

Course Fees and Funding

Full course fee inclusive of prevailing GST

You pay

SkillsFuture Course Fee subsidy (70%)

  • For Singapore Citizens < 40 years old 
  • For Permanent Residents

You pay

Mid-Career Enhanced Subsidy (90%)

  • For Singapore Citizens ≥ 40 years old

You pay

Enhanced Training Support for SMEs (90%)

  • For SME - Sponsored employees

You pay

The above module fee payable is inclusive of 9% GST. 


Dr Jaclyn Lee
Senior Adjunct Fellow
SUTD Academy

In her current role as Chief Human Resources Officer for Certisgroup, a leading security solutions provider with a global footprint and a workforce of 27,000, Dr Jaclyn Lee drives HR Strategy for the group and works alongside key stakeholders to achieve business objectives. Prior to joining Certisgroup, Jaclyn used to manage Human Resources, Faculty Administration, Organisational Development and Digital HR as Chief Human Resources Officer in SUTD for over 13 years. She has vast experience in Human Resources in various industries and this includes expertise in managing large and diverse workforces in the Asia Pacific Region. This was gained from her years spent in large MNCs and global companies.
Jaclyn has in recent years been advocating the use of Digital technologies for Employee Experience, and also educating the HR community on the use of Data Analytics for the HR Function. She is a frequent speaker in key conferences and sits in various national HR committees and workgroups. She has a Doctor of Philosophy (PhD) in Business Information Systems from University of Twente in the Netherlands, Master of Business from SMU, Master of HRM from Rutgers University and a BSc in Psychology from Brandon University in Canada.

Dr Amy Tan
Adjunct Senior Fellow at SUTD Academy
Director, Centre for Organisational Effectiveness

Amy has more than 20 years of experience in human resource management and organisational development in various industries. She has held senior leadership positions with Nokia, Aon, Ministry of Manpower and Singapore 2010 Youth Olympic Games Organising Committee. She has led the transformation of the HR functions and several organisational development initiatives for these organisations.

Amy is currently working with the Centre for Organisational Effectiveness as Director & Partner. She is an accredited assessor in human capital maturity diagnosis with the Institute of Human Resource Professionals (IHRP) and certified in Coaching and psychological instruments such as MBTI® (Myers Briggs Type Indicator®), DiSC, Harrison Assessment and Belbin Team Roles. She is also a certified Scrum Master and Lean Six Sigma Black Belt.

Amy has recently developed an Innovation Readiness tool to support leaders in promoting individual and organisational innovation. The tool is complemented with Lean Innovation Training (LIT), a 5-day action learning intervention, that had been implemented with several public and private organisations.

Amy was a nominee for Best HR Director by HRM Singapore. and was awarded by the Singapore Human Resource Institute (SHRI) for the Leading HR Leader Award. Amy has co-authored a book entitled “Data Analytics for Organisational Development” in 2021.

Sharon Yeo
IHRP-CP, Certfied Behavioural and Career Consultant
Fellow at SUTD Academy
Manager, Human Captial Development at SUTD

Sharon has over 10 years of experience in HR. She joined Singapore University of Technology and Design (SUTD) in December 2014 and is managing the Learning & Development and Organizational Development function in SUTD. She was previously with the HR Shared Services team in a foreign bank for over 3 years.

She completed her Specialist Diploma in Enhanced HR Skills with Singapore Polytechnic in 2021 and also graduated from Singapore Institute of Management-Royal Melbourne Institute of Technology (SIM-RMIT) with a Bachelor in Business Management, majoring in Human Resources.

Policies and Financing Options

SSG Funding Terms and Conditions

Use of Personal Details

In consideration of the subsidy provided by SkillsFuture Singapore Agency (“SSG”) through the SUTD Academy for the Course,

I consent to:

The collection, use and disclosure to relevant third parties of my personal data by the SUTD Academy including but not limited to personal particulars, attendance records, assessment/performance records, for the following purposes:

  1. Reporting of national statistics and conducting of holistic continuing education training research and analysis;

  2. Facilitate the conduct of the relevant surveys and audits in relation to the Course;

  3. General administration of the Course including but not limited to processing of the subsidy provided by SSG;

  4. Publicity and marketing of the Course or other Courses to be provided by SSG or SUTD Academy; and

  5. SSG or its Appointed Auditors or Nominated Representatives to directly contact Course Participant to obtain information deemed necessary for the purposes of conducting effectiveness survey or audits in relation to the Course.

I agree to:

  1. Attend and complete all lectures, class exercises, workshops and assessments;

  2. Complete the Course feedback at the end of the Course;

  3. Complete the post Course survey sent about 3 to 6 months after class attendance; and

  4. Sign up for a personal email account.

SUTD Privacy Statement

For more information on SUTD's privacy statement, please visit

SUTD Terms and Conditions

Methods of Payment

Learn more about the available payment modes.

Cancellation & Refund Policy

  1. If a written notification is sent to within 24 hours after course registration deadline there will be no cancellation charges. A full refund will be made. 

  2. No refund is provided if written notification is more than 24 hours after course registration deadline. SUTD Academy reserves the rights to collect the full fee amount from the participant.

Replacement Policy

Companies may replace participants who have signed up for the course by giving a 3-working day notice before the course commencement date to Terms and conditions apply.

Registration Policy

  1. Course may be cancelled due to insufficient participants. SUTD Academy will not be responsible or liable in any way for any claims, damages, losses, expenses, costs or liabilities whatsoever (including, without limitation, any direct or indirect damages for loss of profits, business interruption or loss of information) resulting or arising directly or indirectly from any course cancellation.

  2. Course enrolment is based on a first-come, first-served basis.

  3. SUTD Academy reserves the right to change or cancel any course or instructor due to unforeseen circumstances. 

Types of Funding

Funding under Mid-Career Enhanced Subsidy ("MCES")

  1. MCES is an enhanced Subsidy to encourage mid-career individuals to upskill and reskill, thereby helping them to remain competitive and resilient in the job market. With this, all Singaporeans aged 40 and above will receive higher subsidies of up to 90% course fee subsidy for SSG-funded certifiable courses.

  2. Individuals/employers are not required to submit an application for the MCES. Those pursuing SSG-funded programmes will be charged the appropriate subsidised fees by SUTD Academy if they are eligible MCES. Individuals/employers will only need to pay the nett fee (full course fee after SSG's grant).

    For more info, please visit SkillsFuture website at

Funding under Enhanced Training Support for SMEs ("ETSS")

  1. ETSS is an enhanced funding to enable SMEs to send their employees for training.

  2. SMEs will enjoy subsidies of up to 90% of the course fees when they sponsor their employees for SSG-funded certifiable courses.

  3. In addition to higher course fee funding, SMEs can also claim absentee payroll funding of 80% of basic hourly salary at a higher cap of $7.50 per hour. SMEs may apply for the absentee payroll via the SkillsConnect system.

  4. To qualify, SMEs must meet all of the following criteria:
    - Organisation must be registered or incorporated in Singapore
    - Employment size of not more than 200 or with annual sales turnover of not more than $100 million
    - Trainees must be hired in accordance with the Employment Act and fully sponsored by their employers for the course
    - Trainees must be Singapore Citizens or Singapore Permanent Residents

    For more info, please visit SSG website at

Funding under Union Training Assistance Programme ("UTAP")

UTAP is a training benefit for NTUC members to defray their cost of training. This benefit is to encourage more union members to go for skills upgrading.

NTUC members enjoy 50% unfunded course fee support for up to $250 each year when you sign up for courses supported under UTAP (Union Training Assistance Programme).

For more info, please visit

Funding under Post-Secondary Education Account ("PSEA")

The Post-Secondary Education Account (PSEA) is part of the Post-Secondary Education Scheme to help pay for the post-secondary education of Singaporeans.

This is part of the Government’s efforts to encourage every Singaporean to complete their post-secondary education. It also underscores the Government’s commitment to support families in investing in the future education of their children and to prepare them for the economy of the future. PSEA is not a bank account.

It is administered by the Ministry of Education (MOE) and is opened automatically for all eligible Singaporeans.

Account holders can use their PSEA funds to pay for their own or their siblings’ approved fees and charges for approved programs conducted by approved institutions.

However, you will have to check your eligibility and balance by contacting MOE first.

Contact MOE at (65) 6260 0777

E-mail to MOE at

Click here for MOE website.