Programme outline
Learning objectives
By the end of the course, participants will be able to:
- Explain fundamental AI and Generative AI concepts relevant to HR functions.
- Identify suitable HR tasks where AI can improve productivity and efficiency.
- Apply effective prompting techniques to generate HR-related content and outputs.
- Use AI tools to support common HR activities such as recruitment, communications and policy drafting.
- Evaluate and refine AI-generated outputs through human review and validation.
- Apply responsible AI practices relating to privacy, confidentiality and bias awareness.
Day 1
Course Introduction & Module 1: AI, Workplace Transformation and the Future of HR
- Programme objectives and expected outcomes
- AI trends, future of work and workplace transformation
- HR’s role in enabling AI adoption and workforce readiness
- AI literacy vs AI fluency
- AI as a personal productivity enabler for HR professionals
Activity: Facilitated discussion on how AI is changing participants’ workplaces and HR roles
Module 2: Understanding Generative AI
- What is AI, Generative AI and Large Language Models (LLMs)
- Overview of ChatGPT, Gemini and Microsoft Copilot
- Strengths, limitations and common misconceptions
- Why AI sometimes produces inaccurate responses
Demonstration: Examples of GenAI supporting everyday HR work
Module 3: Identifying Personal HR Productivity Opportunities
- HR communications, job descriptions, employee engagement content
- Meeting summaries, policy summaries, FAQs and candidate communications
- Identify tasks that are frequent, repetitive and time-consuming
Discussion: Which personal HR tasks are suitable for AI assistance?
Module 4: Workshop – Build Your Personal HR AI Productivity Portfolio
- Brainstorm five to 10 personal HR productivity tasks
- Prioritise by frequency, time spent, repetitiveness, AI suitability and productivity gain
- Select one high-impact personal productivity task for Day 2
- Complete AI Productivity Canvas
Module 5: Project Planning & Day 2 Preparation
- Refine the selected productivity task
- Define current workflow, pain points, inputs, expected outputs and success criteria
- Prepare materials for Day 2 guided project
Assessment 1: Open Book Quiz – AI Foundations & Workplace Transformation
- Auto-marked quiz covering AI fundamentals, workplace transformation, HR productivity opportunities and GenAI capabilities/limitations
Day 1 Review & Reflection
- Confirm selected personal productivity task
- Clarify expectations for Day 2
- Participant Q&A
Day 2
Day 2 Kick-off: Recap & Bridge from Day 1
- Review Day 1 portfolio and prioritised personal productivity task
- Introduce HR AI Productivity Workflow: Identify → Create → Collaborate → Discern → Validate → Reuse
Module 1: From HR Task to AI Solution
- Define the business objective, inputs and expected outputs
- Break the task into AI-friendly steps
- Design effective prompts: context, role, instructions and output format
Guided practical: Generate first draft for the selected personal HR productivity task
Module 2: Collaborating with AI
- Move beyond one-shot prompting
- Prompt refinement, prompt chaining and follow-up questions
- Use AI to critique, improve tone, improve structure and transform content for different audiences
Guided practical: Refine and improve the same HR deliverable
Module 3: Output Discernment & Responsible AI
- Hallucinations: What they are, why they occur and HR examples
- Output discernment: Accuracy, completeness, plausibility and independent verification
- Responsible AI: Privacy, confidentiality, bias awareness, human oversight and accountability
Guided practical: Validate outputs using AI Output Review Checklist and Responsible AI Checklist
Assessment 2: Open Book Quiz – Responsible AI & AI Judgement
- Auto-marked scenario-based quiz covering prompting, hallucinations, output discernment,
- Responsible AI and appropriate HR use of AI
Assessment 3: Workplace AI Productivity Challenge
- Participants independently select another personal HR productivity task from Day 1 and apply the full HR AI Productivity Workflow
Submission: AI Productivity Canvas, prompt(s), initial output, refined output, final validated output and validation notes
- Facilitators provide coaching as required; grading is AI-assisted with facilitator moderation
Module 5: Build Your Personal HR AI Toolkit & Course Wrap-up
- Personal prompt library and reusable prompt templates
- AI Output Review Checklist and Responsible AI Checklist
- Personal AI productivity workflow and 30-day action plan
- Final reflection and Q&A
Assessment
- Online quiz (20%)
- Practical individual assignment (50%)
- Oral presentation (30%)